2991607 - homeAddress issue while initiating Onboarding - Onboarding 2.0

• Candidate was successfully initiated Onboarding from RCM but does not show up in Onboarding Dashboard.
• In Business Process error tile, one of the following error messages is available:
  • An error occurred while saving the HRIS data for the user <NewHireName> due to the following reason: {"responsePayload":[{"userSysId":"XYZ","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"Invalid Country: US in entity: homeAddress for UserId: XYZ"}]}]}. 
  • An error occurred while saving the HRIS data for the user <NewHireName> due to the following reason: {"responsePayload":[{"userSysId":"XYZ","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"Invalid Country: in entity: homeAddress for UserId: XYZ"}]}]}. 

SAP SuccessFactors Onboarding 2.0

1. Initiate Onboarding from RCM
2. Go to Onboarding Dashboard (candidate is not visible)
3. Go to Business Process tile
4. Open the error message

• Wrong values being sent from RCM OR inactive/non-existant records for country in Manage Data > Country / Region.
• The field that is mapped to homeAddress field in "Recruit-to-Hire Data Mapping" is empty on RCM side

For Cause 1:

1. Manage Data > Country/Region
2. Open Country in question
3. Ensure country is active and that same country code is being sent from RCM.

For Cause 2:

1. Recruit-to-Hire Data Mapping
2. Employee Central HRIS Elements>homeAddress
3. Check what RCM field is mapped to EC "country" field
4. Ensure this field is updated on RCM side e.g. if the country field from application template is mapped then ensure this country field has a value on the candidate's application

homeaddres, invalid, country, onboarding, 2.0, rcm, integration, initiate, onboarding , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-RCM , Initiate onboarding from RCM , LOD-SF-RCM-ONB , Onboarding integration , Problem