2991820 - Severe errors in Phase PREP_PRE_CHECK/SCANDIR_EPS0

Symptom

SUM stuck in Phase: PREP_PRE_CHECK/SCANDIR_EPS0 with below error messages:

In SCANDIRE.LOG
----------------------------
4 ETQ010 Date & Time: xxx
2 ETQ102 Finished execution of process(es).
2 ETQ107 Ignoring errors in logs.
1EETQ399 Last error code set is: Got 1 error(s) during extraction/listing of archives, see phase log for
1EETQ399Xdetails
1EETQ204 Upgrade phase "SCANDIR_EPS0" aborted with severe errors ("xxx")
----------------------------

In CAR.xxx
----------------------------
EXECUTING G:\usr\sap\SID\SUM\abap\bin\SAPCAR.EXE -flat -R \sapmnt\trans\EPS\in -xvf G:\usr\sap\SID\SUM\Download_Dir\KITAB9V.SAR
SAPCAR: processing archive G:\usr\sap\SID\SUM\Download_Dir\KITAB9V.SAR (version 2.01)
x I710020751258_0123396.PAT
x I710020751258_0123539.PAT
SAPCAR: error reading from G:\usr\sap\SID\SUM\Download_Dir\KITAB9V.SAR (error 5).
SAPup> Process with PID XXX terminated with status 5 at 20201021XXXX!
----------------------------

Environment

SAP ABAP system

Product

SAP NetWeaver all versions ; SAP S/4HANA all versions

Keywords

SCANDIR_EPS0, error 5, extraction/listing of archives, 1EETQ204, 1EETQ399 , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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