Symptom
After mapping emergency contact information in Admin Center > Field Mapping tool for integration with Employee Central you are unable to open your new hire records in Manage Pending Hires.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP Successfactors Onboarding 1.0
SAP Successfactors Employee Central - All Versions
Reproducing the Issue
- Go to Manage Pending Hires;
- Open your new hire record;
- The page partially load:
Cause
You have set the emergency contact information, however, the field "Is Emergency Contact" is not enabled on Admin Center > Manage Business Configuration.
Resolution
Enable the field Is Emergency Contact in Admin Center > Manage Business Configuration > emergencyContactPrimary
Keywords
emergency, contact, primary, manage, pending, hires, does, not, load, onboarding, 1.0, f4cbd467503e6e84612ee552667cba297a4dcc97 , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-MPH , Manage Pending Hires , Problem