SAP Knowledge Base Article - Public

2992005 - Manage pending hires page does not load - Onboarding 1.0

Symptom

After mapping emergency contact information in Admin Center > Field Mapping tool for integration with Employee Central you are unable to open your new hire records in Manage Pending Hires.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

SAP Successfactors Onboarding 1.0

SAP Successfactors Employee Central - All Versions

Reproducing the Issue

  1. Go to Manage Pending Hires;
  2. Open your new hire record;
  3. The page partially load:

Cause

You have set the emergency contact information, however, the field "Is Emergency Contact" is not enabled on Admin Center > Manage Business Configuration.

Resolution

Enable the field Is Emergency Contact in Admin Center > Manage Business Configuration > emergencyContactPrimary

Keywords

emergency, contact, primary, manage, pending, hires, does, not, load, onboarding, 1.0, f4cbd467503e6e84612ee552667cba297a4dcc97 , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-MPH , Manage Pending Hires , Problem

Product

SAP SuccessFactors HCM Core all versions