SAP Knowledge Base Article - Public

2992005 - Manage pending hires page does not load - Onboarding 1.0


After mapping emergency contact information in Admin Center > Field Mapping tool for integration with Employee Central you are unable to open your new hire records in Manage Pending Hires.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  


SAP Successfactors Onboarding 1.0

SAP Successfactors Employee Central - All Versions

Reproducing the Issue

  1. Go to Manage Pending Hires;
  2. Open your new hire record;
  3. The page partially load:


You have set the emergency contact information, however, the field "Is Emergency Contact" is not enabled on Admin Center > Manage Business Configuration.


Enable the field Is Emergency Contact in Admin Center > Manage Business Configuration > emergencyContactPrimary


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SAP SuccessFactors HCM Core all versions