When replicating Sales Orders from External System to C4C, the replication message is failing with the error message "Item type TAN is not permitted".
SAP Cloud for Customer
Reproducing the Issue
After triggering the replication in External System, go to C4C Administrator Workcenter and check the Web Service Message Monitoring.
The Item Type TAN is not valid item type for C4C Sales Orders. There was a bug before 2011 release where C4C was using the default item type even if the correct one was provided in the Payload. This was corrected and the system behavior is to pick the item type which was provided in the payload.
Since TAN is not a valid item type used in C4C Order, To resolve please perform one of the following steps:
1. Change the code list mapping for external code TAN to local code ORN.
2. Remove the code list mapping for TAN and the system fallback logic will pick the default item type in case the codelist mapping is missing.
C4C, Cloud for Customer, Sales Order, Item Type, TAN is not permitted , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Known Error