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SAP Knowledge Base Article - PreviewSymptom
When filtering your Unassociated E-mails using the Advanced Search, with the Channel field, you notice the results only display e-mails where the channel is maintained as TO or CC, but not as BCC.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , Problem
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