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2992775 - CST - SAP System becomes standstill with DpILogonCntTabChange in C-STACK of work process trace

Symptom

The SAP System becomes standstill. From the work process trace the following errors are visible:

  • M *** WARNING => DpILogonCntTabDeleteEntry: FiRemove failed (4) [dpLogonCntTa 1461]
    M {root-id=000D3ACDB6341EEB85849025C3B0A30A}_{conn-id=00000000000000000000000000000000}_0
    M DpLogonCntTabWatchDog: deleted 3202 entries
    M *** WARNING => ThSncGetMyName: SncGetMyNameU failed [thxxsnc.c 4195]
    M {root-id=F53605DB784B4DE39EFC5BC320596489}_{conn-id=000D3ACDB6341EEB8584908E0B51830A}_2
    M *** WARNING => ThMyUserKeySnc: ThSncGetMyName failed [thxxuk.c 596]

  • M ------------------ C-STACK ----------------------
    *---->(FAULT) Stack Back Trace <----*
    00000073467F31C0 00007FF785830C2C 000000000000002A disp+work!FiInsert [fixx.c (1068)]
    00000073467F3720 00007FF785831EE2 0020002000200020 disp+work!DpILogonCntTabChange [dplogoncnttab.c (525)]
    00000073467F3770 00007FF785831FBE 0000000000000000 disp+work!DpLogonCntTabLogon [dplogoncnttab.c (371)]
    00000073467F37C0 00007FF78577869D 0000000000000000 disp+work!ThResourcesOfCurrentUserExceeded [thsessioninfo.c (632)]
    00000073467F3850 00007FF785F0C770 0000000000000001 disp+work!DyISigni [sign.c (1713)]
    00000073467F70C0 00007FF7861DA8BB 00007FF7878BFD70 disp+work!logon [sign.c (12191)]
    00000073467F71F0 00007FF7856E1F5A 000007DD7707AD40 disp+work!syssigni [sign.c (875)]
    ......
    M ------------------ c-stack end ------------------

  • ......
    I *** WARNING => MtxLock 8613000 LOGON_CN owner=ABAP_WP_28 deadlock ? [mtxxx.c 658]
    I {root-id=000D3ACDB6341EEB88819CFF222DE30A}_{conn-id=000D3ACDB6341EEB88819CFF222E030A}_1
    ......


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Environment

  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5
  • SAP NetWeaver Application Server 7.51 for SAP S/4HANA 1610 (SAP_BASIS 7.51)
  • SAP NetWeaver Application Server for ABAP 7.52 for SAP S/4HANA (SAP_BASIS 7.52)
  • ABAP PLATFORM 1809 - Application Server ABAP (SAP_BASIS 7.53)
  • ABAP PLATFORM 1909 - Application Server ABAP (SAP_BASIS 7.54)

Product

ABAP platform 1809 ; ABAP platform 1909 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Application Server 7.51 for SAP S/4HANA 1610 ; SAP NetWeaver Application Server for ABAP 7.52 for SAP S/4HANA

Keywords

CST, client server technology, kernel, application server, instance, DpLogonCntTabWatchDog, FtRemove, DpILogonCntTabDeleteEntry, FiRemove failed, DpILogonCntTabChange, LOGON_CN, LOGON_CN owner, MtxLock, deadlock, , KBA , BC-CST-DP , Dispatcher, Task Handler , Problem

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