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2992921 - Partner function fields not populated in result list of Incidents and IT Service Management/Change Request Management documents search


  • When doing a search in CRM UI of ITSM or ChaRM documents, partner function fields are not populated in the result list. Only after pressing Refresh button those fields are correctly displayed in search result list.
  • The 'Last Changed By' field values for incidents searched through the ITSM tool show other BP, no text and sometimes the desired BP as a result when clicked upon.
    This may happen for any field which has business partner values.



SAP Solution Manager 7.2 SP03 to SP12


SAP Solution Manager 7.2


SolMan, Incident, RFC, NC, UC, CD, Request for Change, Normal Change, Urgent Change, Change Document, Partner function, business partner, search, result, populated, missing, refresh, Message processor, Reported by, SMIN, SMDT, ZMIN, ZMDT, YMIN, YMDT , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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