SAP Knowledge Base Article - Public

2993067 - Select Attachment Document Type Values not Appearing

Symptom

Configuring specific document types as email attachments but no values appear in select document type dropdown list

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Navigate to Email Services
  2. Select email
  3. Got to Step 2
  4. In C. Select Document Type no values appear in dropdown list

Cause

This drop-down value will only appear for Category - (ONB) Document flow Message Category

Resolution

Use the Category - (ONB) Document flow Message Category

Keywords

Email services, document type, email attachments, select attachment document type, category , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2011