SAP Knowledge Base Article - Public

2993077 - Add Button Is Disabled On Items Facet of Contract

Symptom

Add button is disabled on the Items facet of contract.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Contracts work center.
  2. Open contract 123 (123 represents the contract ID).
  3. Go to the Items facet.
  4. See that the Add button is disabled. 

Cause

The Add button is disabled for creating new items for contract 123 because the Contract Transfer Status is "In Process".

Resolution

In general, the enablement of this Add button does not depend on specific user settings, if the user has the authorization to edit the contract in question. The Add button is disabled in the following cases:

Contract Transfer Status = In Process
Contract Cancellation Status = Canceled
Contract Approval Status = In Approval
Contract Info LifeCycle Status = Anonymized

See Also

 2602810 - Contract transfer status changes after Communication Arrangement has been disabled

Keywords

transfer status, contract, contracts, items, add , KBA , LOD-LE-COP , Contract Processing , How To

Product

SAP Cloud for Customer core applications all versions