SAP Knowledge Base Article - Public

2993239 - Refresh Button Not Visible in Ticket Recently Created


Ticket Created in Detailed View does not have the Refresh button available.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Click on New.
    • Make sure you are creating the Ticket in the Detailed View.
  4. Fill in Mandatory data.
  5. Save.
  6. See that the Refresh button is not available.


When the Ticket is created in Detailed View, more information is loaded in comparison with the Quick Created, however, not all information is there. The Refresh button is not loaded by default.


When you create a Ticket with Quick Create, the whole screen will be loaded after the creation and the Refresh will be there.

Alternatively, if you close the Ticket recently created and open it again, the whole screen, with the Refresh button, will be loaded.


Ticket ; QC ; Ticket Configuration ; Service and Social ; Admin ; Open Ticket in Detailed View , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications all versions