SAP Knowledge Base Article - Public

2993718 - Visit Timeline


Newly created tasks are not displayed in the timeline (visits).


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work centre view.
  2. Open a relevant visit. 

Result: Tasks are not displayed in Timeline


Currently, only followup tasks associated with that particular account are displayed in visit timeline.

For E-mail -> all emails associated with that account whose 'Sent On' date is less than Visit end date.


Objects included in Visit timeline (E-mail, Phonecall, Tasks, Appointments, Sales order/quote, ticket).

See Also

KBA 2758006 - Visit Timeline Does Not Show Opportunities


KBA , LOD-CRM-ACT-VST , Visit Planning , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2011