2993718 - Tasks are not shown in Visit Timeline

Symptom

Tasks are not being displayed in Visit timeline

Environment

SAP Cloud for Customer

Reproducing the Issue

Go to the Visits work centre view.
Open a relevant visit.

Result: Tasks are not displayed in Timeline

Resolution

This is a current limitation of the system.

The current goal of the interaction timeline is to display transactional details which might provide the appropriate context leading to the visit taking place. As Tasks span across long time periods with various dates of importance, we currently do not consider them within the timeline of interactions.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

Keywords

KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2011