SAP Knowledge Base Article - Preview

2993777 - Field Last Customer Interaction Is Not Updated When Adding an E-mail Manually to a Ticket from Another Ticket


You notice that the field Last Customer Interaction, in the Ticket Overview, is not updated when a new e-mail is added manually to a ticket from another ticket.



SAP Cloud for Customer


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


E-mail, E-Mail, Email, EMail, Channel, Field, Last Customer Interaction, Ticket, Service, Interactions, C4C, Move to Existing Ticket, Update, Value, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.