SAP Knowledge Base Article - Preview

2993777 - Field Last Customer Interaction Is Not Updated When Adding an E-mail Manually to a Ticket from Another Ticket

Symptom

You notice that the field Last Customer Interaction, in the Ticket Overview, is not updated when a new e-mail is added manually to a ticket from another ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

E-mail, E-Mail, Email, EMail, Channel, Field, Last Customer Interaction, Ticket, Service, Interactions, C4C, Move to Existing Ticket, Update, Value, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

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