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SAP Knowledge Base Article - PublicSymptom
How to select multiple values from the dropdown in Directory Search?
Environment
SuccessFactors - Employee Profile
Reproducing the Issue
I am unable to select more than one values in the dropdown in Directory Search (ex. Department, Division, Job Code etc.)
Resolution
Beginning b2011 release, multiple-selection is no longer available in the Directory Search dropdown 
Keywords
Directory Search, drop down, multiple-selection for Department, Division, Job Codes, more than one, , KBA , LOD-SF-EP-DIR , Employee Directory Search , How To
Product
SAP SuccessFactors HXM Core 2011
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