2993901 - Approval Task for CRM Documents Are Not Visible in Inbox, for Example "Approve Sales Order" Task

The Sales Order approval task has been assigned to a Business User, however it is not currently visible in the Open Tasks under the Inbox View for the User.

SAP Business ByDesign

1. Go to the Home work center.
2. Go to the Inbox view.
3. Show Open Tasks.

No approval tasks for Sales Orders are displayed. While the approval tasks for Purchase Order, for example, are displayed.

1. Go to the Manage My Area work center.
2. Go to the Approvals view.

The Approve task "Approve Sales Order ABC" is displayed in the UI. (where ABC represents the Sales Order ID).

Currently the Approval Tasks of the CRM documents including sales order, sales quote, customer contract etc. are not visible in Inbox View, the Approval Tasks are visible in Manage My Area Work Center -> Approvals view.

This is the designed system behavior.

In case the feature to show the Approval Task for Sales Orders in the Inbox View is needed as a business requirement, kindly raise a enhancement request through the SAP Business ByDesign Influence portal. This way, our development team can check and further evaluate the feasibility to implement such feature in the system.

Approval Task; Inbox; appear; visible; Home; display , KBA , SRD-CRM-ORD , Orders & Contracts , How To