SAP Knowledge Base Article - Public

2994328 - Error while importing Learning items in SAP Jam


While trying to import the Learning items under Learning in SAP Jam, it returns the following error:

Failed to connect with the external application due to a network socket error. Error Detail The external application returned the following error:'401', message:'Failed to open TCP connection to (getaddrinfo: Name or service not known)'.


SAP Jam Collaboration

Reproducing the Issue

  1. Navigate to SAP Jam
  2. Go to SAP Jam Admin
  3. Expand Integrations
  4. Select External Applications
  5. Under 'Learning', click Action
  6. Select 'Manage Record Types'
  7. Click 'Import Default Types'


DNS resolution is not happening for the LMS tenant


SAP Support needs to engage Operations team to add the IP address of the LMS tenant to the internal DNS

See Also

2864784 - Error when creating a record type for Learning Items: Failed to open TCP connection


Learning items, import failed, failed to connect with the external application, network socket error, error 401, failed to open TCP connection, name or service not known, error key, could not load annotation resource, Unexpected error importing annotation while processing response data , KBA , LOD-SF-JAM-LMS , Integration with LMS , Problem


SAP Jam Collaboration all versions