Symptom
When user selects a learning for approval, error below is encountered:
Error
An application error has occurred. Please try again.
If you have further questions or issues regarding this error, please provide the error details below to your support group.
Error message = com.plateausystems.elms.util.process.ElmsWorkflowException: root cause: com.plateausystems.elms.framework.notification.helper.NotificationException: An error occured while creating the notificatio for Template ID : ApprovalProcessInitialRequest
Environment
SAP Successfactors Learning (LMS) - b2005+
Reproducing the Issue
- As a user, go to Learning
- Browse catalog and select a course
- Click Assign to Me then Request Approval
- Submit
Cause
Template ID "ApprovalProcessInitialRequest" has been modified and not set to "BUSINESS_PROCESS".
Resolution
- Go to System Administration -> Manage Email -> Email Notification Templates
- Search for Template ID: ApprovalProcessInitialRequest
- Edit this template by changing the Token Set ID back to "BUSINESS_PROCESS"
- Apply changes
See Also
Keywords
BUSINESS_PROCESS, ApprovalProcessInitialRequest, An application error has occurred, NotificationException: An error occured while creating the notificatio for Template ID : ApprovalProcessInitialRequest , KBA , LOD-SF-LMS-NOT , Notifications , Problem