Symptom
- Crystal Reports Viewer crash.
- Crystal Reports for Enterprise crash.
- When drilling-down on a report, the application crash.
- Abe to drill-down on other reports, the error only occur on a specific report.
- When drilling-down on a specific report, Crystal Reports Viewer, and Crystal Reports for Enterprise close with the error:
"Crystal Reports has encountered an unexpected error and needs to close.
JRC00005393
Invalid group path: null - [JRC00005393]
Caused by: Invalid group path: null - [JRC00005393]
Caused by: Invalid group path: null - [JRC00005393]
Caused by: Invalid group path: null - [JRC00005393]
Caused by: Invalid group path: null - [JRC00005393]
Caused by: Invalid group path: null - [JRC00005393]"
Environment
- SAP Crystal Reports Viewer 2013
- SAP Crystal Reports Viewer 2016
- SAP Crystal Reports Viewer 2020
- SAP Crystal Reports for Enterprise 4.1
- SAP Crystal Reports for Enterprise 4.2
- SAP Crystal Reports for Enterprise 4.3
Reproducing the Issue
- In Crystal Reports Viewer, or Crystal Reports for Enteprise, open a report that contains drill-down.
- Click on a group to drill-down for more details.
The application then crash with the error: JRC00005393
Cause
- A box object on the report cause the drill-down to fail.
- In more details: A box is an object that can go across multiple sections on a report. If a box crossed the group on which the user drilled-down, and it end in a different section, it causes the application to crash. This is a known issue tracked under SAP Note 2996689
Resolution
- Resize the box object to be in one section only, or delete the box object.
- In Crystal Reports, or Crystal Reports for Enterprise, open the report.
- In the design or structure view of the report, locate a box object that goes accross multiple sections.
- Resize the box object to only display in one section, or delete the box objects.
- Save the report.
Keywords
CRV, CR Viewer, CR4E, CRFE, CR for Ent, CR For Enterprise , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Bug Filed
Product
SAP Crystal Reports viewer 2013 ; SAP Crystal Reports viewer 2016 ; SAP Crystal Reports viewer 2020