2996082 - When Ticket is Created via OData, Employee Master Data is Not Transferred to Ticket

When a ticket is created via OData e.g. via OData Service Explorer or Postman, certain data of the assigned employee is not transferred to the ticket. But when creating the ticket manually, it is assigned.

SAP Cloud for Customer

1. Create a manual ticket with employee and with categorization
2. Note: Employee master data is transferred to the ticket and fields are populated.
3. Create a ticket via OData Service e.g. OData Explorer or Postman
4. Note: Employee master data is not transferred to the ticket and fields are not populated.

A possible cause could be that the payload used in OData Service Explorer, Postman, etc. is creating a standard support tickets. Whereas, when creating a ticket manually, you are creating an employee support ticket.

You need maintain Processing Type Code as SRRE in your OData payload. Then the fields should be maintained as expected.

OData, ticket creation, data of assigned employee not transferred to ticket, employee master data not transferred to ticket, , KBA , LOD-CRM-SRP , Service Request Processing , AP-RC-ODF , OData framework (C4C Only) , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions