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SAP Knowledge Base Article - PreviewSymptom
When a ticket is created via OData e.g. via OData Service Explorer or Postman, certain data of the assigned employee is not transferred to the ticket. But when creating the ticket manually, it is assigned.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
OData, ticket creation, data of assigned employee not transferred to ticket, employee master data not transferred to ticket, , KBA , LOD-CRM-SRP , Service Request Processing , AP-RC-ODF , OData framework (C4C Only) , Problem
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