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2996146 - Rerouting traffic to a specific location using MRS is not working


  • Rerouting traffic to a specific location using the Media Routing Server (MRS) is not working
  • Trying to route the RTP via MRS, but instead of going though IP address defined for the VU hosting the MRS (MRS), the stream is going through the IP address of the Session Border Controller (SBC)
  • The CD logs shows:
    • INF> EXT INF> CALL EDITED [CRIT='SOURCE LOCATION'] [ANUMBER: '1234'=>'1234'][BNUMBER: '+123456789' '=>'Pub+123456789 '][ALOC=''][BLOC='<NULL>'][PAT='#*'][SRCEM='<NULL>'][DSTEM='Pub*']
    • TRC> Nat + rec flags: 1 1 0 0
    • WRN> Cannot allocate stream resources for call

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, NAT, NATING, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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