2996146 - Rerouting traffic to a specific location using MRS is not working

• Rerouting traffic to a specific location using the Media Routing Server (MRS) is not working
• Trying to route the RTP via MRS, but instead of going though IP address defined for the VU hosting the MRS 10.0.12.27 (MRS), the stream is going through the IP address of the Session Border Controller (SBC)
• The CD logs shows:
• INF> EXT INF> CALL EDITED [CRIT='SOURCE LOCATION'] [ANUMBER: '1234'=>'1234'][BNUMBER: '+123456789' '=>'Pub+123456789 '][ALOC=''][BLOC='<NULL>'][PAT='#*'][SRCEM='<NULL>'][DSTEM='Pub*']
• TRC> Nat + rec flags: 1 1 0 0
• WRN> Cannot allocate stream resources for call
•  @CFG@ Conf Mrs [0BC15A33-B1B2-4DB1-920C-9E876B18ACAD]: PROMPT_RTP_IP=IP_MRSVU;RECORD_RTP_IP=IP_MRSVU;PROMPT_RTP_PORT_AREA=8000;RECORD_RTP_PORT_AREA=9000;PROMPT_AVAILABLE_SLOTS=200;RECORD_AVAILABLE_SLOTS=200;_CMD=CONFIG;IpPort=21010;SR_Activate=0;ServerCertificateName=XXXXXX.XX&XXXX-SubCA02&HKLM/My;

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SAP Contact Center 7.0

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, NAT, NATING, , KBA , CRM-CCI , Contact Center Infrastructure , Problem