SAP Knowledge Base Article - Preview

2996240 - BSP Exception: An internal error occurred for application CRM_UI_START (Note 1795897)

Symptom

When launching the Web UI via transaction CRM_UI or SM_CRM, the Web UI fails to open, and gives error:

Calling the BSP page was terminated due to an error.
The following error text was processed in the system:

BSP Exception: An internal error occurred for application CRM_UI_START (Note 1795897)

  • Testing service CRM_UI_START in transaction SICF gives the same error also
  • The manual steps from note 1795897 which is referenced in the error message have been applied but did not help


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Solution Manager
  • Business Server Pages (BSP)

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Solution Manager 7.0 ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package 1 for SAP Solution Manager 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CA-WUI-UI , User Interface , SV-SMG-SUP , Service Desk / Incident Management , CA-WUI-APF , Application Frame , BC-BSP , Business Server Pages , Problem

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