SAP Knowledge Base Article - Public

2996475 - Benefit Enrollment and Claim buttons are not available for users

Symptom

When employee go to Benefits Overview the Enroll and claim buttons are not available into sections. The users are eligible for sections but button is not available.

Environment

  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to employee profile as the user
  2. Click into Benefits Overview
  3. Check eligible Benefit and Claim
  4. Enroll and Claim button is not available

Cause

The permission role granted to user in self do not have permission "Manage Benefits" : "Enable Employee Actions on Benefits/Benefit Programs" granted.

Resolution

Grant "Manage Benefits" : "Enable Employee Actions on Benefits/Benefit Programs" permission to user on self.

Keywords

KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core 2005