SAP Knowledge Base Article - Public

2996514 - E-mail Could Not Be Assigned to Ticket Error Message When Converting Unassociated E-mails to Tickets


When trying to convert an unassociated e-mail to a ticket, the error message E-mail could not be assigned to ticket is raised.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Unassociated E-mails work center view.
  3. Select an e-mail.
  4. Click Actions.
  5. Click Convert to New Ticket.
  6. See the error message E-mail could not be assigned to ticket.


This error message is raised when a ticket associated with the e-mail already exists in the system, so it is not allowed to create a new ticket.


This is the system expected behavior.


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