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SAP Knowledge Base Article - PreviewSymptom
Multiple email notifications are being sent to the reporter when clicking "Take over" button using Fiori whereas there is no issue when changing status to "In Process" via CRM WEB UI.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
SOLMAN, ITSM, IT Service Management, CRM_UI, SM_CRM, CUSTOMER ACtion, Solution Provided, SMIN_STD_MAIL, SMIN_STD_MAIL_PROCESSOR, SMIN_STD_MAIL_REPORTER, twice, duplicate, SOST, mail , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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