SAP Knowledge Base Article - Public

2996621 - 2H 2020: v4admin Invalid user - Provisioning Job failures


  • Candidate User Sync job owner has been switched with an inactive user after the 2H 2020 release which is leading to job failure

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management

Reproducing the Issue

  • Go to Provisioning
  • Go to Monitor Jobs 
  • Job type "Candidate User Sync".


This is a known issue.


We have opened a ticket with the engineering team to investigate this issue.

The problem is caused by invalid job owner. job owner is wrongly chosen by module code logic.

We will update this KBA with more information as the issue is investigated by our developers. 

See Also



Candidate User sync, invalid job owner , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


SAP SuccessFactors Recruiting 1905