SAP Knowledge Base Article - Public

2997034 - Unable to Access Onboarding Dashboard and New Hire data review tile with error - Onboarding


  • Below error is thrown while trying to access Onboarding Dashboard and New Hire data review tile.
  • Error: user@companyID:ODDynamicContext@5eb69250: cannot convert property ONB2ProcessOverview.targetDate value to odata4j property value.expected type is :datetime, but given type is: java.lang.String value: 9999-99-99

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding


MDF Object permission did not sync to system.


To fix the error we need to run MDF object definition to DB Sync from Provisioning once on affected instance. Follow below path to run the job:

  1. Login to Provisioning-> Manage Scheduled Jobs-> Run the Job.
    • NOTE: Customers have the possibility to directly run this job from the Admin Center, however the prerequisite is that it was previously created at least once from Provisioning. For more information, please check the KB Article 2534674. 
  2. Once job is completed successfully, login to instance and perform OData refresh and try to access the Onboarding Dashboard and New Hire data review tile.
    • To run an Odata refresh, please follow this KBA:  2171588 - OData API Metadata Refresh and Export in SuccessFactors Cloud.


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SAP SuccessFactors Onboarding all versions


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