SAP Knowledge Base Article - Public

2997268 - Unable to Fetch Form Data Error for External Hires - Onboarding


When your new hire tries to open the compliance forms, the following error message shows up: "Unable to Fetch Form Data"


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the new hire;
  2. Click on the compliance tile;
  3. Try to start the compliance task;
  4. The following error message shows: "Unable to Fetch Form Data"


  1. Your Onboarding external user role does not have a required permission for compliance tasks.
  2. Suffix is not enabled in Personal Information Entity
  3. namesuffix picklist is not associated with the above Suffix field 


Solution one:

  1. Add the permission Employee Data -> Employment Details MSS to your Onboarding External users role. Once the permissions are in place new hires should be able to access the compliance pages. 

Solution Two:

  1. Navigate to Manage Business Configuration
  2. PersonalInfo> Ensure the Suffix is enabled for the Onboardee data model or EC data model.
  3. Suffix is mandatory for compliance.
  4. Please associate picklist namesuffix to the Suffix field


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SAP SuccessFactors Onboarding 2311