2997268 - Unable to Fetch Form Data Error for External Hires - Onboarding

When your new hire tries to open the compliance forms, the following error message shows up: "Unable to Fetch Form Data"

SAP SuccessFactors Onboarding

1. Login as the new hire;
2. Click on the compliance tile;
3. Try to start the compliance task;
4. The following error message shows: "Unable to Fetch Form Data"

1. Your Onboarding external user role does not have a required permission for compliance tasks.
2. Suffix is not enabled in Personal Information Entity

Solution one:

1. Add the permission Employee Data -> Employment Details MSS to your Onboarding External users role. Once the permissions are in place new hires should be able to access the compliance pages. 
   

Solution Two:

1. Navigate to Manage Business Configuration
2. PersonalInfo> Ensure the Suffix is enabled for the Onboardee data model or EC data model.
3. Suffix is mandatory for compliance.

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