2997268 - Issues with Compliance Forms - Onboarding

This Knowledge Base Article addresses the following symptoms experienced by new hires and candidates:

• When a new hire tries to open the compliance forms, the following error message is displayed: "Unable to Fetch Form Data".
• When a candidate opens the compliance form, the fields are empty even though they have already been filled in during Data Collection. In the backend logs there is an error about "PerPersonal/suffixNav. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata. Ensure there were no data model changes that removed this field, and please execute a refresh metadata to ensure the cache is not corrupted."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

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