2997268 - Unable to Fetch Form Data Error for External Hires - Onboarding

When your new hire tries to open the compliance forms, the following error message shows up: "Unable to Fetch Form Data"

SAP SuccessFactors Onboarding

1. Login as the new hire;
2. Click on the compliance tile;
3. Try to start the compliance task;
4. The following error message shows: "Unable to Fetch Form Data"

1. Your Onboarding external user role does not have a required permission for compliance tasks.
2. Suffix is not enabled in Personal Information Entity
3. namesuffix picklist is not associated with the above Suffix field 

Solution one:

1. Add the permission Employee Data -> Employment Details MSS to your Onboarding External users role. Once the permissions are in place new hires should be able to access the compliance pages. 

Solution Two:

1. Navigate to Manage Business Configuration
2. PersonalInfo> Ensure the Suffix is enabled for the Onboardee data model or EC data model.
3. Suffix is mandatory for compliance.
4. Please associate picklist namesuffix to the Suffix field

unable, to, fetch, form, data, onboarding, 2.0, COE0021, Invalid, property, names, PerPersonal, suffixNav, obx , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , LOD-SF-OBX , Onboarding 2.0 , Problem