SAP Knowledge Base Article - Public

2997268 - Unable to Fetch Form Data Error for External Hires - Onboarding

Symptom

When your new hire tries to open the compliance forms, the following error message shows up: "Unable to Fetch Form Data"

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the new hire;
  2. Click on the compliance tile;
  3. Try to start the compliance task;
  4. The following error message shows: "Unable to Fetch Form Data"

Cause

  1. Your Onboarding external user role does not have a required permission for compliance tasks.
  2. Suffix is not enabled in Personal Information Entity

Resolution

Solution one:

  1. Add the permission Employee Data -> Employment Details MSS to your Onboarding External users role. Once the permissions are in place new hires should be able to access the compliance pages. 

Solution Two:

  1. Navigate to Manage Business Configuration
  2. PersonalInfo> Ensure the Suffix is enabled for the Onboardee data model or EC data model.
  3. Suffix is mandatory for compliance.

Keywords

unable, to, fetch, form, data, onboarding, 2.0, COE0021, Invalid, property, names, PerPersonal, suffixNav, obx , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions