SAP Knowledge Base Article - Preview

2997407 - Outbound Call Is Not Getting Triggered To The External Client

Symptom

Customer has a SAPCODCTIConnector.dll file in order to further enable the outbound calling feature in SAP Cloud for Customer. Outbound call is triggered and a pop up is shown in C4C UI but no calls go to the customer.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008

Keywords

Outbound call, CTI, SAPCODCTIConnector.dll , Dial Out logic, , KBA , unblock , outboundcallhandler.cs , windows , LOD-CRM-LA , Live Activity , Problem

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