SAP Knowledge Base Article - Preview

2997434 - Use cases of the standard data source in the Report - All Tickets with All Interactions (technical ID SEODSRQINTU01_Q001)


You want to know what are the use cases of the below Data Sources in the report "All Tickets with All Interactions" (technical ID SEODSRQINTU01_Q001).

  • Number of Interaction Steps
  • Number of Missed Responses
  • Number of Response Cycles
  • Total Response Duration



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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


ticket, data source, SLA, interaction, response cycle, missed response, report, SEODSRQINTU01_Q001 , KBA , LOD-LE-CSM-SVL , Service Level Objective , Problem

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