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SAP Knowledge Base Article - PreviewSymptom
You want to know what are the use cases of the below Data Sources in the report "All Tickets with All Interactions" (technical ID SEODSRQINTU01_Q001).
- Number of Interaction Steps
- Number of Missed Responses
- Number of Response Cycles
- Total Response Duration
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
ticket, data source, SLA, interaction, response cycle, missed response, report, SEODSRQINTU01_Q001 , KBA , LOD-LE-CSM-SVL , Service Level Objective , Problem
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