SAP Knowledge Base Article - Preview

2997434 - Use cases of the standard data source in the Report - All Tickets with All Interactions (technical ID SEODSRQINTU01_Q001)

Symptom

You want to know what are the use cases of the below Data Sources in the report "All Tickets with All Interactions" (technical ID SEODSRQINTU01_Q001).

  • Number of Interaction Steps
  • Number of Missed Responses
  • Number of Response Cycles
  • Total Response Duration


Read more...

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

ticket, data source, SLA, interaction, response cycle, missed response, report, SEODSRQINTU01_Q001 , KBA , LOD-LE-CSM-SVL , Service Level Objective , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.