SAP Knowledge Base Article - Preview

2997566 - Actions Available for Ticket Workflow Rules

Symptom

You would like to understand why some ticket related actions are not available in Ticket Workflow Rules, while others are available.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket, Workflow Rule, Workflow, Rule, Action, Actions, Available, Business Object, Service, C4C, Tickets, De-escalate, Determine Territory, Escalate, Place Service Order, Release for Scheduling, Release to ERP, Release to FSM, Request External Pricing, Set Irrelevant , KBA , LOD-CRM-SRP , Service Request Processing , How To

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