Symptom
- New Agency User creation email is received based on the language of the BizX User.
- Password Reset Email is received in the locale of the BizX User.
- Job posting email "Recruiting Agency" is received in the locale of the BizX user posting the Job Requisition to the agency.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
Example scenario for New Agency User Email:
- Login to Bizx
- Go to Set Up Agency Access
- Change the language to any locale
- Save >> Create a New User
Cause
Emails sent to agency users are based on the language of the BizX user that triggers the action for the email.
Resolution
If it is required an email be sent in a specific language to an Agency User then the BizX user will need to change their language before triggering the email:
- Account Navigation (User Profile Picture in the top right of the page)
- Settings
- Change Language
- Choose language email is to be received in
- Trigger Email
If you wish to have an option to select the Agency Users locale in future please raise an enhancement request for this.
See Also
2090228 - How to Submit Ideas for SAP SuccessFactors Products
Keywords
agency, user, locale, language, default , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-POR , Career and Agency Portals , Problem