SAP Knowledge Base Article - Public

2997793 - Emails to Agency user only in English?


  • Agency New User creation locale
  • New Agency User creation email always receives mail based on the language of the Bizx.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management

Reproducing the Issue

  • Login to Bizx
  • Go to Set Up Agency Access
  • Change the language to any locale 
  • Save >> Create a New User


  • The mail which gets received is of different locale apart from the one which is selected for that specific agency.


The mail will always be triggered for the new agency user based on the locale of the Bizx. 

Suppose , for Agency you have selected lacale "ABC" and the Bizx locale is "XYZ".  Once you add a new user to the agency the email which gets triggered will be of locale "XYZ".


agency user, locale , new agency user locale , KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting 2005