2997845 - Internal error occurs in IAS Monitor Tool page

An error occurs in IAS Monitor Tool page as below:

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HCM Suite

1. Go to "Monitoring Tool of Identity Authentication Service/Identity Provisioning Service Upgrade"

2. An error displays as below:

An internal error occurred while retrieving the record you requested. Please try again later or contact customer support.

SPC API returns null result caused this issue.

Raise an incident with LOD-SF-PLT so we can further troubleshoot the issue on our end.

Monitoring Tool for the Upgrade to SAP Cloud Platform Identity Authentication

IAS Upgrade, IAS monitor tool, error, internal error, SuccessFactors, SF, PLT, SSO,PLT-77949, PLT-82624 , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem