SAP Knowledge Base Article - Public

2997845 - Internal error occurs in IAS Monitor Tool page

Symptom

An error occurs in IAS monitor Tool page as below:

An internal error occurred while retrieving the record you requested. Please try again later or contact customer support.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

1. Go to "Monitoring Tool of Identity Authentication Service/Identity Provisioning Service Upgrade"

2. An error displays as below:

An internal error occurred while retrieving the record you requested. Please try again later or contact customer support.

Resolution

Engineering will be implementing a fix for the issue and will be available in the b2311 release.

See Also

Monitoring Tool for the Upgrade to SAP Cloud Platform Identity Authentication

Keywords

IAS Upgrade, IAS monitor tool, error, internal error, SuccessFactors, SF, PLT, SSO,PLT-77949, PLT-82624 , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem

Product

SAP SuccessFactors HXM Core 2011