Symptom
An error occurs in IAS Monitor Tool page as below:
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
1. Go to "Monitoring Tool of Identity Authentication Service/Identity Provisioning Service Upgrade"
2. An error displays as below:
An internal error occurred while retrieving the record you requested. Please try again later or contact customer support.
Cause
SPC API returns null result caused this issue.
Resolution
Raise an incident with LOD-SF-PLT so we can further troubleshoot the issue on our end.
See Also
Keywords
IAS Upgrade, IAS monitor tool, error, internal error, SuccessFactors, SF, PLT, SSO,PLT-77949, PLT-82624 , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem