SAP Knowledge Base Article - Public

2997845 - Internal error occurs in IAS Monitor Tool page

Symptom

An error occurs in IAS Monitor Tool page as below:

An internal error occurred while retrieving the record you requested. Please try again later or contact customer support.
 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

1. Go to "Monitoring Tool of Identity Authentication Service/Identity Provisioning Service Upgrade"

2. An error displays as below:

An internal error occurred while retrieving the record you requested. Please try again later or contact customer support.

Cause

SPC API returns null result caused this issue.

Resolution

Raise an incident with LOD-SF-PLT so we can further troubleshoot the issue on our end.

See Also

Monitoring Tool for the Upgrade to SAP Cloud Platform Identity Authentication

Keywords

IAS Upgrade, IAS monitor tool, error, internal error, SuccessFactors, SF, PLT, SSO,PLT-77949, PLT-82624 , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem

Product

SAP SuccessFactors HXM Core 2311