Symptom
You can see that the Document Owner for Printing is set as approver of the Customer Invoice and you expect the creator of the customer invoice to be set as Document Owner for Printing
Environment
SAP Business Bydesign
Reproducing the Issue
- User AA creates the Customer Invoice Requests XX and then Releases it( AA is the ID of user who creates Invoice and XX is the Customer Invoice Request ID).
- Invoice XYZ is created.(XYZ is the ID of Customer Invoice) and approval task is sent to the user BB(BB is the ID of the approver of the Customer invoice)
- The User BB approves the Customer Invoice XYZ.
- Now open invoice and Check the output history tab
- Sender is User BB.
- If you check the Print Queues, you can see that the user BB is set as document owner
Cause
This is system standard behavior.
Resolution
If you have a business requirement which needs to change this system behavior we recommended you to provide this feedback at SAP Business ByDesign Ideas forums, available at:https://influence.sap.com/sap/ino/#/campaign/886. This forum is monitored directly by our Product Management and they will be able to assess your requirement for feasibility to be added in the future release.
We are continuously extending our products with new functions and appreciate your feedback.
Keywords
Document Owner, Customer invoice, print queue , KBA , print queue , document owner , customer invoice , AP-CI-CI , Customer Invoice , Problem