SAP Knowledge Base Article - Public

2998258 - Addthis Email a Friend no longer available - Recruiting Marketing

Symptom

AddThis Email a friend feature showing message : Email A Friend no longer available

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SucessFactors Recruiting Marketing

Reproducing the Issue

  1. Go to RMK Career Site. 
  2. Click on Search Jobs 
  3. From "Share these jobs" click on the "Email Icon".
  4. Message appears
  5.  

    Note: The icon will only appear if it is enabled on Social Share, AddThis Settings. 

Cause

AddThis no longer support this feature

Resolution

This feature of AddThis was deprecated on Jan. 11, 2021. The AddThis Email App is the one being recommended by AddThis as a replacement for this feature as it offers a more secure way of sending emails. 

To avoid showing the message to candidates, the only option is to remove the section from the CSB configuration

Open Appearance /Global / Social Share
Disable : Show E-mail Widget

If you would like to avail of the AddThis Email App, note this cannot be done via CSB standard configuration. Integration with this new tool is not available or currently planned.
A custom integration would have to be implemented by an implementation partner.
Please contact AddThis for more information at http://www.addthis.com/support 


Note that the Addthis widget is considered a legacy tool and not recommended for use on the CSB career site. 
As some customers requested this widget be retained however, there is currently no plans to deprecate it formally from CSB.
If the Addthis widget no longer works in the way that’s desired, we recommend customers simply turn it off as per the instructions above.

See Also

2581104 - Issues with AddThis /share this job feature on the RMK site

Keywords

AddThis, Email a Friend, Planned Maintenance, Email share , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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