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SAP Knowledge Base Article - PreviewSymptom
FROM e-mail address (B2B channel) in new e-mail interaction is not as expected in manually created ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
ticket, e-mail, channel, outbound, from, e-mail address, sender, org unit , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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