SAP Knowledge Base Article - Preview

2998304 - From E-mail Address Is Not As Expected In Ticket

Symptom

FROM e-mail address (B2B channel) in new e-mail interaction is not as expected in manually created ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

ticket, e-mail, channel, outbound, from, e-mail address, sender, org unit , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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