SAP Knowledge Base Article - Public

2998358 - Error Message "User with key (<userId>) not found!" In Administer Time Page


Error message occurs "User with key (<userId>) not found!" in Administer time page.


SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. Proxy as an HR.
  2. Navigate to Administer time page  of an employee
  3. Click on ‘Time Accounts’ tab, error occurs: User with key (<userId>) not found!"


  • Engineering team is working on the issue, and have tentatively scheduled a patch fix for 26th May.
  • This KBA will be updated once confirmed.
  • As a workaround, please follow one of the following:
  1. Close the error message and continue. OR
  2. Grant the requesting user(Say HR), the Employee Export permission with target population as the requested user.(Say Employee) OR
  3. Remove the Employee Export permission for the requesting user entirely.


Time off, Administer Time, User with key (<userId>) not found!, API-15756, TIM-23339, PTCH-35926 , KBA , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core 2011