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SAP Knowledge Base Article - PreviewSymptom
- You have integrated Facebook SMS chat with Communication Panel
- When a chat is initiated, the agent sees numbers instead of the user name of the chat requestor
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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