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2998879 - Canvas Report Offline Export job fails due to Invalid row index and System.OutOfMemoryException

Symptom

  • When exporting a Canvas report Offline, the job fails with "Run Time Failure" status.  When viewing the Job Details in Report Center > View Schedules > My jobs, the following cause are indicated:
    • Encountered a problem while processing the download bundle. Timestamp: "YYYY-dd-mm hh:mm:ss". Detail : Invalid row index.
    • Encountered a problem while processing the download bundle. Timestamp: ""YYYY-dd-mm hh:mm:ss" ". Detail : Exception of type 'System.OutOfMemoryException' was thrown.
  • The job execution time as observed from Start Time and Finish Time details in Report Distributor is over 4-6 hours.
  • The report runs fine Online and has no issues.  


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Environment

SAP SuccessFactors HCM Suite
Canvas
Online Report Designer

Product

SAP SuccessFactors HXM Core 2005

Keywords

invalid row index, run time failure, canvas export error, outofmemoryexception, report distributor failure, canvas job failed , KBA , LOD-SF-ANA-RDT , Report Distributor (Advanced Reporting, ORD) , Problem

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