SAP Knowledge Base Article - Public

2999227 - Error: "Copying item xx not possible; configuration from Product - delivery-based to Text - Quote Item missing"

Symptom

When creating a Sales Quote from an Opportunity, the error comes "Copying item xx not possible; configuration from Product - delivery-based to Text - Quote Item missing"

Environment

SAP Sales Cloud

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Opportunities view.
  3. Open any Opportunity.
  4. Click + to create a new Sales Quote.

Result: error "Copying item xx not possible; configuration from Product - delivery-based to Text - Quote Item missing".

Cause

Please activate the option business option "Sell Standard Products". Without this option it is only possible to create text items in quotes.

So when you try to create a follow-up quote for opportunity which contains a product with item type "Product - delivery-based", the system will give you the error.

Resolution

Please activate the option business option "Sell Standard Products":

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select First implementation.
  4. Click Edit Project scope.
  5. Go to third step Scoping.
  6. Expand Sales scoping element.
  7. Expand Product and Service Portfolio for Sales.
  8. Select Sell Standard Products.
  9. Click Next button.
  10. Click Accept Preselected Answer.
  11. Click Finish button.

Keywords

sales quote, opportunity, error , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions