When creating a Sales Quote from an Opportunity, the error comes "Copying item xx not possible; configuration from Product - delivery-based to Text - Quote Item missing"
SAP Sales Cloud
Reproducing the Issue
- Go to the Sales workcenter.
- Go to the Opportunities view.
- Open any Opportunity.
- Click + to create a new Sales Quote.
Result: error "Copying item xx not possible; configuration from Product - delivery-based to Text - Quote Item missing".
Please activate the option business option "Sell Standard Products". Without this option it is only possible to create text items in quotes.
So when you try to create a follow-up quote for opportunity which contains a product with item type "Product - delivery-based", the system will give you the error.
Please activate the option business option "Sell Standard Products":
- Go to the Business Configuration work center.
- Go to the Implementation Projects view.
- Select First implementation.
- Click Edit Project scope.
- Go to third step Scoping.
- Expand Sales scoping element.
- Expand Product and Service Portfolio for Sales.
- Select Sell Standard Products.
- Click Next button.
- Click Accept Preselected Answer.
- Click Finish button.
sales quote, opportunity, error , KBA , LOD-LE-CQP , Customer Quote Processing , Problem