SAP Knowledge Base Article - Public

3000101 - Campaigns Not Showing In Visits


When are campaigns shown in visits?


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visit work centre view.
  2. Open or create a visit for an account for which you have a campaign. 
  3. Go to the Campaigns facet on the Visit. 

Result: No campaigns are showing.

Expectation: Because the account has a campaign assigned, you expect to see this campaign on the visit.


The solution checks a few things to ensure that you see only the relevant campaigns in your visits.

The campaigns that appear in the visit include campaigns that meet the following criteria:

  •  Are valid for the associated account
  •  Have been executed
  •  Are valid on the date of the visit


Make sure the campaigns:

  1.  Are valid for the associated account
  2.  Have been executed
  3.  Are valid on the date of the visit

example: Campaign X was executed and includes account ABC (X represents the campaign name and ABC the name of the account).

Start Date: 02.12.2020 and End Date: 16.12.2020 and includes account ABC.

> create a visit for account ABC for any date/time in between those dates.

Result: the campaign will show for that visit.

See Also

Visit FAQ


KBA , LOD-CRM-MKT-CAM , Campaigns , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions