SAP Knowledge Base Article - Public

3000115 - Only one Portler available in Add New Hire to Onboarding - Onboarding


  • Your hiring manager is trying to submit data in new hire data review and an application error occurs in the "identity" portlet.
  • In Add New Hire to Onboarding click on Provide Additional Details button only one portlet is available


SAP Successfactors Onboarding

Reproducing the Issue

  1. Go to Add new hire to Onboarding;
  2. Fill out the basic details;
  3. Click in "provide additional data";
  4. Only one portlet is loaded in the UI;
  5. Once you try to submit the information, an application error occurs.


Basic Permissions for hiring manager role such as employee ID / User ID in employee data are missing.


  1. Look for the associated role for the user
  2. Navigate to Employee Data
  3. Check if user has view and edit permission for user id and employee id under employee profile in employee data
  4. Grant the permission
  5. Sometimes labels may be different for user id and employee id
  6. To check the correct label navigate to manage business configuration
  7. Expand Employee Profile section
  8. Expand standard section under this
  9. userid and empid should be available here and open them to identify the label set if different
  10. This is the field you need to grant permission to in the role

See Also

2965376 - New Hire Data Review Page Portlets are not loading completely - ONB 2.0


new, hire, data, review, user, employee, id, error, onboarding, 2.0, add new hire to onboarding, provide additional information, portlet, view , KBA , LOD-SF-OBX-DM , Document Management , Problem


SAP SuccessFactors Onboarding all versions