SAP Knowledge Base Article - Public

3000700 - [Onboarding] HR role cannot view Additional New Hire Data


HR role cannot view Additional New Hire Data. Error shows "Internal Server Error".


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login into the Instance.
  • Proxy as HR user.
  • Proceed to a candidates Additional Data Collection Page. 
  • "Internal Server Error"  occurs.
  • Check in console for the error Id with the following error-

    An application error occurred. Please try again later, or notify support (with the error information of errorId=d9bb5a58-570b-473c-8e4f-3a29ef3dad8d, timestamp=2020-12-03T17:25:17.397+0800, and the version information from the current screen) if the issue keeps occurring


Onboarding or Offboarding Object Permissions missing for the HR role.


Provide Onboarding data collection user configuration object permission for the HR role under Onboarding or Offboarding Object Permissions.


Onboarding, Internal Server Error, Additional Data Collection Page, HR role , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem


SAP SuccessFactors Onboarding 2011