SAP Knowledge Base Article - Public

3001122 - The Most Recent Interaction Does Not Display as Latest Interaction

Symptom

The most recent interaction does not display the latest interaction in the latest interaction tile of the contact profile.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Marketing Cloud Edition

Reproducing the Issue

  1. Open the Contacts and Profiles App
  2. Choose the Contacts
  3. Search and open the contact
  4. In the contact profile, you can see the latest interaction is not the one the most recent interaction from the timeline.

Cause

The latest interaction will only get the latest interaction direction Inbound to be displayed for the contact.

You may find the interaction from the timeline is newer than the one displayed in the interaction tile however the direction of the interaction is not inbound.

Resolution

Follow the below steps to change the Interaction type configuration

  1. Open Manage Your Solution App
  2. Choose Configure Your Solution
  3. Choose Application Area: Marketing and Item Name: Contacts and Profiles
  4. Choose Manage Interaction Content
  5. Click on Configure
  6. Then navigate to Interaction Types section
  7. Here you can see the most recent Interaction type Direction is maintained as 'Unknown'. That is the reason recent interactions will not be displayed as the latest Interaction.

Keywords

Contact Profile;latest interaction,most recent interaction;interaction type;latest interaction tile;contact , KBA , contact , marketing , recent interaction , latest interaction , CEC-MKT-DM-IC , Interaction Contact , How To

Product

SAP S/4HANA Cloud 1605 ; SAP S/4HANA Cloud 1608 ; SAP S/4HANA Cloud 1611 ; SAP S/4HANA Cloud 1702 ; SAP S/4HANA Cloud 1705 ; SAP S/4HANA Cloud 1708 ; SAP S/4HANA Cloud 1711 ; SAP S/4HANA Cloud 1802 ; SAP S/4HANA Cloud 1805 ; SAP S/4HANA Cloud 1808 ; SAP S/4HANA Cloud 1811 ; SAP S/4HANA Cloud 1902 ; SAP S/4HANA Cloud 1905 ; SAP S/4HANA Cloud 1908 ; SAP S/4HANA Cloud 1911 ; SAP S/4HANA Cloud 2002 ; SAP S/4HANA Cloud 2005 ; SAP S/4HANA Cloud 2008 ; SAP S/4HANA Cloud 2011 ; SAP S/4HANA Cloud 2102 ; SAP S/4HANA Cloud 2105 ; SAP S/4HANA Cloud 2108 ; SAP S/4HANA Cloud 2111 ; SAP S/4HANA Cloud 2202 ; SAP S/4HANA Cloud 2208 ; SAP S/4HANA Cloud 2302 ; SAP S/4HANA Cloud 2308 ; SAP S/4HANA Cloud Public Edition 2402 ; SAP S/4HANA Cloud Public Edition 2408 ; SAP S/4HANA, cloud edition 1503 ; SAP S/4HANA, cloud edition 1506 ; SAP S/4HANA, cloud edition 1511 ; SAP S/4HANA, cloud edition 1603