Symptom
When checking a saved search, you note that there is at least one candidate returned. This same saved search is linked on a Talent Pool, but when accessing the Talent pool, there are no candidates listed.
***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental***
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Create a Saved search under Recruiting -> Candidates. (Make sure it has search results)
- Associate this saved search with the talent pool under (Candidates -> Talent Pool -> Edit -> List of Saved searches) Reference KBA : 2721912 - CRM - How to Use Saved Searches to Auto Populate Talent Pools - Recruiting Management
- Wait for the saved search nightly job (Auto populate talent pool) to run in provisioning, and if the number of candidates in the talent pool still says '0'
- Go to Provisioning -> Monitor Jobs -> Job Name : 'Auto populate talent pool’ click the details of the recent run or a few runs: You should see the below error:
'some pools were skipped because their owners had invalid country values' - Now , when we check the UDF file/Employee export file, and filter out the owner of the talent pool, you can see no value for the country column is present for this user
Cause
The "Country" field is not filled for the creator/owner of the Talent Pool.
Resolution
- Make sure that the user who is the owner/creator of the talent pool has a Country defined in the employee/user data file as per the below screenshot.
- Check the Country picklist to make sure the Country is defined as per ISO Country Standards.
Once the Country is configured correctly for the user, they should be now able to view talent pool members.
See Also
2668443 - Candidate Talent Pool - members are not found
Keywords
Talent Pool, Saved, search, Members, not found, Auto populate, job, Candidate, search, recruiting, RCM, country, field, UDF, User, File, Data , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem
Product
Attachments
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