SAP Knowledge Base Article - Public

3001554 - richText field is missing in offer approval draft - Recruiting Management

Symptom

When creating offer approval, richText field is missing.
However, when the offer is sent and the status changes to pending approval, the richText field appears.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Add richText field in offer detail template, the source field is from job requisition 

2. In job requisition, add the value in this related field

3. Create offer approval for a candidate in this job requisition, see field "HC Justification" is missing

4. Send this offer approval to an approver, see the field appears again

Cause

"richText" field is not supported in offer detail template except standard resume and coverletter field.

Resolution

Remove richText field in offer detail template, using textarea type field instead.

Keywords

INC0162333, offer detail, richText field, Read-Only field
, KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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