SAP Knowledge Base Article - Preview

3001905 - Agency User faces error "Unexpected exception occurred or API Servers may be down. Please retry after some time or contact the System Administrator."

Symptom

  • When trying to reset password for agency user, users are getting Internal server error.

OR

  • When trying to log into the agency portal, agency user receives the following error message and is unable to log into the agency portal:
    • Unexpected exception occurred or API Servers may be down. Please retry after some time or contact the System Administrator.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Recruiting Management

Product

SAP SuccessFactors Recruiting all versions

Keywords

Login, Error, Agency, Internal, Server, API, Exception, Unexpected, exception, occurred, maybe, down , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

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