SAP Knowledge Base Article - Public

3003010 - Ticket Items First Line is Select by Default


When opening the Ticket Items tab, the first line comes selected by default.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open Ticket ID ABC (ABC represents the Ticket ID).
  4. Go to the Items tab.
  5. See the first line comes checked. 


By default, the first line is selected. This was done based on feedback to expedite the process.


This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder.
2.  If you are a customer:

    1. Contact your Account Executive;
    2. Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Ticket ; Items ; Line ; Select ; Selected ; Products ; Parts ; Time ; Expenses ; , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions