SAP Knowledge Base Article - Preview

3003065 - Seeing "We could not authenticate you" error for some applications when using SAP Universal ID (UID)

Symptom

  • Authentification failed
  • Login with UID Account failed - Software Downloads
  • Error: Sorry we could not authenticate you. Try again.
  • No SW Download possible with linked UID S-user
  • Cannot download software when logged on with SAP Universal ID
  • Using UID Account to access Product Availability Matrix
  • Using UID Account for SAP Download Manager
  • Using UID Account to access SAP Maintenance Planer


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Environment

Keywords

download failed with UID linked User, S-user, UID User, User linkend not working, Password und S-User mit UID Kombination, Fehler bei Anmeldung; , KBA , XX-SER-UID , SAP Universal ID , XX-SER-SAPSMP-USR , User Administration , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , XX-SER-SAPSMP-SDM , SAP Support Portal - SAP Download Manager , Problem

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