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SAP Knowledge Base Article - PreviewSymptom
Ticket created from inbound e-mail has Reporter party maintained as main contact of account. You expect the Reporter party to be the contact who sent the e-mail.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
ticket, reporter, contact, main contact, involved party, reported party, main, account , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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