3003686 - Purchase Order not Finished When a Return With Follow Up decision 'Credit Memo' is created.

When a Return with follow-up decision 'Credit Memo' is created for a purchase order item (all ordered quantity), the purchase order item is still not Finished.

SAP Business ByDesign

1. Go to the Purchase Orders work center.
2. Go to the Purchase Orders view.
3. Search and open the Purchase Order ABC (ABC represents the ID of the Purchase Order).
4. Go to Items tab.
5. See that the Delivery Status is Not Delivered, and Invoicing Status is Not Invoiced.

Once the Return to Supplier is created and the Outbound Delivery is Released, the system updates the Purchase Order item status to Sent.

This is because returning delivered products does not mean finishing the order. It only means the delivered part (or all) is no longer needed. Delivery is still required for the returned part (or all).

This works the same for invoicing status.

Note: if Delivery Status OR Invoicing Status is Manually Finished after the return and credit memo are created, the status of the item will become Follow-up Document Created.

This is the expected behavior. For this case, we suggest to manually Finish the Delivery and Invoice status of the purchase order. This can be done as per following steps:

1. Go to Purchase Requests and Orders work center.
2. Navigate to the Purchase Orders view.
3. Search and select the purchase order document you have returned.
4. Under the Items section choose the Finish button.
5. You have the option to select Invoice and Delivery in the Finish button.
6. Select the relevant option to manually finish Delivery and Invoice.

 2732939 - Purchase Order Available For Delivery After Supplier Return

Purchase Order, Return to Supplier, Credit Memo, Not Delivered, Follow-up Document Created , KBA , SRD-SRM-PRO , Purchase Requests and Orders , How To