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3003843 - Text Message sending failure due to API Error 403 Forbidden

Symptom

Text message sending failed due to API error such as in the screenshot below: Code "403", Reason: "Forbidden", Message: "<html> <head> <title>Error 403 Forbidden</title> <", RequestID: "". 
403 mail.jpg

If testing connection in the relevant communication arrangement, we can see the same error as below.

Arrangement 02.GIF

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Marketing Cloud Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-MEM , Content Studio: E-Mails and other messages , Problem

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